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daily 07/16/2014

    • “It may feel like kids are in constant danger, but they are as safe (if not safer) than we were when our parents let us enjoy the summer outside, on our own, without fear of being arrested.” It should be normalized for children who are nearing the end of elementary school to begin doing some things on their own. If every parent who let their fourth-graders go to the park unsupervised were arrested, all the moms from 1972 would have been behind bars.
      • Here are some additional recommendations for areas of focus:

         

        Know in detail:

         

           

        • The difference between the Customer Portal, Partner Portal, and Self-Service Portal – there are situational questions that will require you to answer when to implement one over the other 
             

          • Furthermore, know how to implement Sites and when to use Sites vs. the Portals
          •  

           

        •  

        • Call center terminology 
             

          • CTI, Softphone, PBX, IVR, etc.
          •  

           

        •  

        • Social CRM – I was surprised to find multiple questions regarding this topic. Know the functionality with using Facebook, LinkedIn, etc. with Salesforce
        •  

        • Flow – know the components involved with Flow and practice creating some test Flows to understand how the components interact with each other 
             

          • Understand the difference between the palatte components and know what each resource does
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        •  

        • Understand when you might want to use Salesforce Chat Client vs. Chatter
        •  

        • CSAT – if you don’t know what this is, review it!
      • Focus on Sharing Architecture. OWD, Profiles, Sharing, Account and Opp Sharing. Know these inside and out and they will help you logically tease out a lot of the answers.

Posted from Diigo. The rest of my favorite links are here.

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